RETURNS & EXCHANGES:

IF THE PRODUCT IS DAMAGED OR PRINTED INCORRECTLY, WE WILL REPRINT YOUR ORDER OR PROVIDE A FULL REFUND.  TO RECEIVE A REFUND including shipping costs PLEASE CONTACT US IMMEDIATELY.  206.612.6822 OR returns@lockettladydesigns.com.  NO RETURNS ON CORRECTLY PRINTED ORDERS DUE TO PERSONALIZATION.

SHIPPING:

WE SHIP VIA UPS OR USPS DEPENDING ON NEEDS AND COST.  WE DO NOT PROVIDE INSURANCE OR SIGNATURE UPON ARRIVAL.  WE ARE UNABLE TO SHIP ORDERS INTERNATIONALLY AT THIS TIME.  THE SHIPPING CHARGES ARE BASED ON WEIGHT AND TIME.  YOU WILL SELECT WHAT SHIPPING YOU WOULD LIKE DURING THE CHECKOUT PROCESS. 

DELIVERY TIME:

USUALLY SHIPS IN 7-10 BUSINESS DAYS FROM RECEIVEMENT OF PAYMENT.  IF YOU NEED AN ORDER QUICKER THAN THAT, PLEASE CONTACT US TO SEE WHAT ACCOMMODATIONS CAN BE MADE.  orders@lockettladydesigns.com.

PAYMENT:

WE CURRENTLY USE PAYPAL’S SERVICE TO PAY FOR ORDERS FROM CUSTOMERS.  YOU ARE NOT REQUIRED TO HAVE A PAYPAL ACCOUNT, THIS IS JUST THE SERVICE WE USE TO ENSURE YOUR CREDIT CARD INFORMATION IS PROTECTED.  PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS OR PROBLEMS USING PAYPAL.

SALES TAX:

SALES TAX IS NOT CHARGED FOR CUSTOMERS LOCATED OUTSIDE THE STATE OF WASHINGTON.  RESIDENTS OF WASHINGTON STATE ARE CHARGED 9% SALES TAX ON THEIR ORDER INCLUDING SHIPPING.

PRIVACY:

WE VALUE OUR CUSTOMERS.  REST ASSURED THAT NONE OF YOUR CONTACT INFORMATION WILL BE SOLD OR DISTRIBUTED IN ANY WAY.